Job Vacancies

Neill Strain at Harrods

Launching Summer 2017 - Neill Strain Floral Couture London at Harrods. 

Come Join Our Blossoming Team!

We will be recruiting a Concession Manager, Assistant Manager, Senior Florists and experienced full & part-time Florists and Drivers to work at both the Harrods concession and the Belgravia boutique.  See below for the requirements, job descriptions and how to apply.  Job offers will be subject to Harrods store approval and induction process.

CONCESSION MANAGER:

To run our luxury concession boutique in the Harrods Food Halls.  You will need high level floristry qualifications and experience in luxury retail, with excellent management and communication skills. 

Key requirements for the role :

  • High level floristry qualifications and experience in luxury retail.
  • Exceptional customer service skills.
  • Possess excellent verbal and written communication skills.
  • Have a good level of IT skills.
  • Full clean U.K. driving licence.
  • Be a self-motivated, dedicated, enthusiastic individual who thrives under pressure in a busy working environment.

Concession Manager Role Description :

  • Be responsible for the day to day running of the concession.
  • Working closely with Neill to ensure that you and your team fulfil his creative brief. 
  • Ability to lead by example in implementing and maintaining standards and procedures within the concession.
  • Work closely with the Creative Director and Events Manager on seasonal store presentations and store contracts.
  • Network closely with other in-store brands and concessions to identify and pursue business opportunities.
  • Order stock, manage stock rotation and oversee deliveries to clients and stock movement from our design & production location in London Bridge.
  • Work within budgetary constraints.
  • Utilise sales skills to develop a good working relationship with clients.
  • Design and create floral proposals for clients.
  • Organise and maintain a staff rota to ensure that the concession is adequately staffed at all times.
  • Support and encourage team members to achieve their goals and overcome challenges.
  • Liaise with our in-house PR & Communications director to communicate any PR opportunities in-store.
  • Work closely with the Manager at the Belgravia boutique.
  • Familiarity with KPIs.

ASSISTANT MANAGER:

To work in our new luxury concession in the Harrods Food Halls, assisting the Concession Manager to ensure the smooth and successful running of the concession.  

Key requirements for the role :

  • High level floristry qualifications and experience ideally in luxury retail.
  • Exceptional customer service skills in luxury retail.
  • Possess excellent verbal and written communication skills.
  • Have a good level of IT skills.
  • Full clean U.K. driving licence.
  • Be a self-motivated, dedicated, enthusiastic individual who thrives under pressure in a busy working environment.

Assistant Manager Role Description :

  • Working closely with the Concession Manager and Belgravia Boutique Manager to ensure the smooth, efficient and professional running of the Harrods concession.
  • Implement general housekeeping procedures and oversee the concession internally and externally to create an overall high standard of presentation.
  • Ensure that all merchandise is presented to reflect the NSFC/Harrods luxury brand and is clearly priced.
  • Oversee the flower stand and the ready to go ranges.
  • Check emails, telephone messages and order file and create an action plans for the day.
  • Delegate and oversee the daily workload within the team ensuring that the highest standards are adhered to in keeping with the NSFC/Harrods luxury brand.
  • Provide NSFC/Harrods clients with a world class customer service.
  • Maintain the staff rota to ensure appropriate staffing levels.
  • Oversee stock rotation and maintain stock levels reordering when necessary.
  • Assist the Concession Manager meeting with clients and create proposals within agreed time frames.
  • Assist the Concession Manager with invoicing and financial procedures.
  • Create a weekly report to discuss work schedules, projects and any issues relating to the business with the Concession Manager and Managing Director to facilitate communication.
  • Ensure all staff members comply with company dress code and are always well groomed and presented.
  • Lead by example in implementing and maintaining store procedures.

SENIOR FLORISTS:

To work at our new luxury flower boutique in the Harrods Food Halls. If you have a flair for floristry and admirable customer service skills, the job offers the opportunity of working alongside highly qualified florists creating bespoke floral designs with supreme quality flowers within a fast paced environment where excellence is essential.  Although the role will be predominantly store based creating luxury bouquets and arrangements, there may be opportunities to work with our events team on projects including private homes, luxury weddings and events.

Key requirements for the role :

  • Perfect written and spoken English.
  • Creativity and high level floristry techniques, qualifications and experience.
  • Excellent customer service skills.
  • Ability to work well as a team under pressure.
  • A passion for flowers and high end design.
  • Full clean U.K. driving licence.
  • Have a good level of IT skills.

Senior Florist Role Description

  • Working under direction from the Concession Manager or Assistant Manager. 
  • Lead by example in implementing store/concession procedures.
  • Set up the daily presentation of the store/concession.
  • Sweep the floor and ensure the concession is kept in an orderly way.  
  • Ensure merchandise is presented creatively and clearly priced.  Alternate displays regularly.
  • Check flower stand, quality and freshness of plant products actioning as appropriate to create a high quality presentation.
  • Assist Concession Manager or Assistant Manager with checking order file, telephone messages and emails; action a plan of work for the day.
  • Create floral orders to the highest standard in keeping with the NSFC/Harrods brand.
  • Provide NSFC/Harrods clients with a world class customer service.
  • Take orders in person, over the telephone or by emails, manage client’s expectations.
  • Monitor and maintain ready to go ranges and flower display.
  • Support Concession Manager/Assistant Manager in the front of house role.
  • Work closely with the Belgravia boutique team.

EXPERIENCED FULL TIME, PART TIME AND FREELANCE FLORISTS:

To work at our new luxury flower boutique in the Harrods Food Halls. If you have a flair for floristry and admirable customer service skills, the job offers the opportunity of working alongside highly qualified florists creating bespoke floral designs with supreme quality flowers within a fast paced environment where excellence is essential.  Although the role will be predominantly store based creating luxury bouquets and arrangements, there may be opportunities to work with our events team on projects including private homes, luxury weddings and events.

Key requirements for the role :

  • Perfect written and spoken English.
  • Creativity and high level floristry techniques.
  • Excellent customer service skills.
  • Ability to work well as a team under pressure.
  • A passion for flowers and high end design.
  • Full clean U.K. driving licence.

Florist Role Description :

  • Prepare the concession daily to include all the following:
  • Sweep the concession floor and keep tables and work surfaces clean.
  • Display merchandise creatively with labels clearly priced.
  • Be creative and imaginative with the daily presentation and change this regularly.
  • Check flower stand and vases – action as appropriate to ensure freshly conditioned flowers and clean water in vases.
  • Present potted plants in decorative containers in cluster groups.
  • Maintain an adequate supply of ready to go Bouquets, Couture arrangements and Temptations.
  • Maintain standards and procedures within the concession and carry out instructions from the Concession Manager or Assistant Manager.
  • Work with team members to create all floral orders to the highest standard and in keeping with the NSFC/Harrods brand.
  • Increase your knowledge of luxury retailing from senior team members and put into practice.
  • Always strive to provide for our clients a world class customer service experience in person or over the telephone.
  • Work closely with the Belgravia boutique team.

For our Belgravia boutique, we are also looking for a driver.

FULL TIME DELIVERY DRIVERS

Delivering flowers within central & greater London.

Key requirements for the role :

  • Happy and helpful attitude. 
  • Knowledge of central and greater London.
  • Willingness to work extra hours as and when required.
  • Full clean U.K. driving license.
  • Ability to use own initiative and adapt your role to suit the needs of the business.

Driver Role Description :

  • Deliver bouquets and arrangements to clients in and around central and greater London.
  • Deliver stock between the Belgravia boutique, Harrods and our design and production location in London Bridge.
  • Assist the team to condition flowers and to help them with daily duties when necessary.
  • Assist with large floral installations, weddings and events.

HOW TO APPLY:   Please send your CV with a covering letter to nina@neillstrain.com.  For floristry applications, please include a sample portfolio of your best design work.  Successful applicants will be contacted and invited for an interview.  References will be required.  All job offers subject to Harrods store approval and induction process.